Robert Thompson Garage Services from Barnsley has scooped the United Garage Services ‘Garage of the Year’ Award at their first ever Garage Trade Show, held at the Exhibition Centre Liverpool in October 2018.
United Garage Services (UGS) is a garage support programme available to UAN motor factor members and their garage customers. The network has grown to over 60 garages and this year held their first ever annual trade show, where all garages on the network were invited to attend.
Robert Thompson Garage Services from Barnsley was selected by UGS as the winner of ‘Garage of the Year’ out of 60 garages, outperforming all other garages in the network. They were up against tough competition, as all UGS garages have a code of conduct to abide by.
Robert Thompson Garage Services have been established since May 1980 and joined the UGS network in September 2017. They are an independent garage offering a comprehensive range of vehicle services, known for their excellent customer care.
Robert Thompson, owner of the garage said, “I have full confidence in all my staff and I am proud of the fact that they know that treating customers correctly is one of the most important aspects of any business. Of course, you must also keep your workshop up to date which means continual investment in equipment and training. Our workshop doesn’t specialise in a certain sector, we’re broad so we can repair most vehicles. We can service cars, carry out MOTs, air conditioning, engine diagnostics, everything you would expect a garage to do, even down to checking customers’ tyre pressures on our forecourt.”
“We have recently heavily invested in alloy wheel repairs, straightening and painting, including the purchase of a new CNC Lathe machine so we can repair and cut diamond cut wheels that are fitted on most new vehicles.”
The Garage of the Year award celebrates the garages’ excellence in marketing United Garage Services at their garage premises as well as on their own website; adhering to the UGS code of conduct, supporting and embracing the programme, actively sending customer feedback cards, participating in promotions and proactively attending the training courses, conferences and regional meetings that are provided by the network.
Robert Thompson added, “The UGS programme, I feel is a must as an independent garage. The best thing about the programme is the confidence it gives me for the future of my involvement in the motor industry, knowing that I have support in this ever-changing world and my staff have access to a full training calendar that otherwise, as an independent, would be very expensive and difficult to manage.”
“Certainly, it was a total surprise to win the first ever UGS Garage of the Year 2018 and I am very proud of my staff, I already knew they deserve the recognition for their loyalty to me and it is wonderful to have it acknowledged by UGS.”
Robert Thompson Garage Services are very supportive of their UAN parts distributor Butlers Automotive in Barnsley (sister company of UAN Member of the Year Autosupplies Chesterfield). They provide an excellent service to Robert Thompson Garage Services and ensure that the parts that they supply meet block exemption regulations, which allows Robert Thompson Garage Services to service and repair all vehicles without affecting manufacturer’s warranties. This in turn gives motorists complete peace of mind when taking their vehicle to their garage.
Phil Weller network manager for the United Garage Services garage programme, is thrilled for Robert Thompson Garage Services on winning this prestigious award. He said, “This award is thoroughly deserved, and whilst we have some great garages on the programme Robert Thompson Garage Services were worthy winners. As well as supporting their local UAN motor factor the garage fully embraces the programme, taking advantage of all it offers and also pushing the United Garage Services brand wherever they can. Ian Robinson was the first technician from the UGS network to gain the Level 3 IMI EV/PHEV qualification, they generate lots of positive reviews from their customers and have even painted their garage internally in the UGS colours and have UGS logo floor mats. Robert Thompson are a credit to the United Garage Services programme and it gave me great pleasure to present them with the Garage of the Year award at this year’s trade show and conference.”